Last updated: April 13, 2026
These Terms and Conditions (“Terms”) apply to your access to and use of https://easttnmovers.com (the “Website”) and the moving and related services (the “Services”) offered by East Tennessee Movers (“Company,” “we,” “us,” or “our”). By visiting the Website or arranging Services with us, you confirm that you have read, understood, and agreed to be bound by these Terms.
1. Use of the Website
To access the Website or schedule our Services, you must be at least 18 years of age and have the legal capacity to enter into an enforceable agreement.
You agree to submit accurate, current, and complete information when requesting estimates, arranging Services, or completing any form on the Website. You are solely responsible for keeping any account credentials or contact details confidential and for all actions taken under your identity or account.
We reserve the right to restrict access to the Website, decline a service request, or cancel an existing booking if we determine that these Terms have been breached or that the Website or Services are being misused in any way.
2. Quotes, Estimates, and Bookings
All estimates and quotes issued by East Tennessee Movers are calculated based on the details you provide — including the volume of items, access conditions at both the origin and destination, the distance involved, and any special requirements you disclose at the time of booking.
Estimates are not binding and are subject to revision if the actual conditions of your move differ materially from the information originally submitted. The final invoice will reflect the Services actually delivered.
Certain bookings may require a deposit or advance payment authorization. Specific payment requirements, cancellation terms, and booking conditions will be detailed in your booking confirmation or in a separate written agreement. You are responsible for reviewing all booking documentation carefully and notifying us promptly of any inaccuracies, missing details, or required changes.
3. Customer Responsibilities
When you schedule our Services, you agree to:
- Have all items adequately packed and ready for transport before our crew arrives, unless packing services were expressly included as part of your booking.
- Arrange clear, safe, and unobstructed access to both the pickup and delivery locations — including stairwells, elevator access, entry points, and truck parking — and obtain any required building permits or approvals in advance.
- Notify us ahead of time about any items that are fragile, high-value, oversized, or otherwise require special handling, equipment, or additional care during transport.
- Abide by all laws, local regulations, and building-specific rules that apply to your relocation.
- Verify that you are the rightful owner of the items being relocated or that you hold proper written authorization from the owner to arrange their transport.
4. Excluded and Prohibited Items
We reserve the right to decline transport of certain items, including but not limited to:
- Hazardous materials, flammable substances, explosives, or any items that present a risk of harm during transport.
- Controlled substances or any goods whose possession or transport is prohibited under applicable law.
- Perishable items, live animals, or plants, unless we have provided express written confirmation of our agreement to transport them prior to the move date.
If any prohibited items are found within your shipment without prior written approval, you bear sole responsibility for all resulting losses, damage, regulatory fines, penalties, or legal consequences that may follow.
5. Payment Terms
Your payment obligations will be outlined in your estimate or booking confirmation. Unless a different arrangement has been agreed to in writing, a deposit is generally collected before your scheduled move, with the remaining balance due once the Services have been completed.
Additional charges may be applied for items or circumstances not covered in the original estimate, including but not limited to extra crew time, extended carry distances, staircase fees, additional stops, waiting time, or changes to the agreed scope of the move.
In the event of non-payment, late fees may be assessed and, where permitted by law, we may withhold your goods until the outstanding amount is settled in full.
6. Cancellations and Rescheduling
Any request to cancel or reschedule your move is subject to the notice requirements and associated fees set out in your estimate, booking confirmation, or our current cancellation policy in effect at the time of booking.
If a cancellation or rescheduling request is made without adequate notice, your deposit may be partially or fully forfeited, and you may be billed for any expenses already incurred in preparation for your move.
We may also be required to delay or cancel a scheduled move due to circumstances outside our control, such as extreme weather conditions, hazardous road conditions, or equipment failure. In such cases, we will notify you as promptly as possible and work with you to identify a suitable alternative arrangement.
7. Liability for Loss or Damage
Our liability for any loss of or damage to your belongings is limited to the extent permitted under applicable law and governed by the specific terms set out in your estimate, bill of lading, or other associated moving documentation.
You are required to inspect all items at the point of delivery and record any visible damage on the delivery paperwork before signing. Damage that is not apparent at delivery must be reported to us in writing within the time frame specified in your moving documents.
The level of compensation available to you will depend on the valuation or protection plan selected when booking. Upgraded coverage options may be available at an additional cost. We are not responsible for damage resulting from events beyond our control, including natural disasters, extreme weather, or pre-existing defects in the items transported.
8. Limitation of Liability
To the fullest extent permitted under applicable law:
- We will not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, business disruption, data loss, or reputational harm.
- Our total liability in connection with these Terms or any Service performed will not exceed the total amount paid by you to East Tennessee Movers for the specific move or Service from which the claim arises.
Nothing contained in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or restricted under applicable law.
9. Intellectual Property
All content and materials published on https://easttnmovers.com — including but not limited to written content, graphics, logos, images, design elements, and software — are the property of East Tennessee Movers or its licensors and are protected under applicable intellectual property laws. No part of the Website may be copied, reproduced, modified, redistributed, republished, or used to create derivative works without obtaining our prior written permission.
10. Privacy
Your use of the Website and Services is subject to our Privacy Policy, which is incorporated into these Terms by reference and forms part of this agreement. By using https://easttnmovers.com, you confirm that you have reviewed our Privacy Policy and agree to its terms.
11. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the state in which East Tennessee Movers maintains its primary place of business, without reference to conflict of laws principles.
In the event of a dispute arising from or related to these Terms or the Services provided, both parties agree to first attempt resolution through direct, informal communication by reaching out to us at [email protected] or . If the matter cannot be resolved informally, it shall be submitted exclusively to the jurisdiction of the state or federal courts serving our principal place of business, and you consent to personal jurisdiction and venue in those courts.
12. Changes to These Terms
We may update these Terms periodically. Revised versions will be published on https://easttnmovers.com with an updated “Last updated” date. Continued use of the Website or Services following the effective date of any changes constitutes your acceptance of the revised Terms.
13. Contact Information
If you have questions or concerns about these Terms, you can reach us through any of the following channels:
- Via the contact form available on https://easttnmovers.com
- By phone:
- By email: [email protected]